Shipping & Returns Information

Shipping Policy during UK lockdown restrictions:

The online shop is open. Orders received up to 9am each Monday morning will be dispatched on Tuesday each week.

Please allow sufficient time for your order to reach you. 

Click and Collect is currently unavailable whilst The Lightbox is closed to the public.

We only offer shipping to UK addresses at the moment.

 

Shipping Service

We use Royal Mail Signed For service for all purchases.

The service aims to deliver within 2 working days.

Shipping is charged by weight and cost of packaging.

Shipping is FREE for total purchases over £50.00

If you have any enquiries regarding shipping please get in touch with us prior to ordering by email shop@thelightbox.org.uk

 

Packaging

We aim to use 100% recyclable materials in our packaging. 

Our postage boxes and envelopes contain limited plastic tape and are easy to open and re-use.

There may be exceptions to our use of non-recyclable materials for extremely fragile or large items.

 

Returns, Exchanges or Defects

In compliance with relevant Consumer Protection legislation under English Law, Museum Shop customers are entitled to cancel their order(s) within 14 days.

The 14 days period is deemed to commence from the day you have received your goods. We will refund your purchase in full to the original credit / debit card at the time of purchase.

  1. Goods should be returned recorded delivery carriage/postage paid. 
    2. All goods will be checked for damage before any refund is made. 

To request your cancellation, please email shop@thelightbox.org.uk.

This does not affect your statutory rights. The Lightbox will repay you the value of the goods (excluding delivery costs) within 14 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods. All refunds will be made in full to the original credit/debit card at the time of purchase.

Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within 3 days of the delivery date, stating the nature of the shortage/defect and quoting the receipt number; failure to so notify us will deem you to have accepted the goods.

In some cases The Lightbox may require you to return the defective goods at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you.

In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you.

If you do not notify The Lightbox accordingly, The Lightbox shall have no liability for any defects and you shall be bound to pay for the goods.

 

Questions

We want you to be happy with anything that you purchase from our online shop, so please don't hesitate to get in touch and we'll be happy to help.

shop@thelightbox.org.uk